Privacy Policy
This Privacy Policy explains how Flavourstack Ltd (“we”, “us”, “our”) collects, uses and protects personal information when you visit or place an order through this website.
Who we are
Flavourstack Ltd is a company registered in England and Wales (Company No. 16231407). Our registered address is 53 Brook Street, Warwick, England, CV34 4BL. You can contact us at support@flavourstack.com.
What information we collect
When you interact with us we may collect the following information:
- Name, billing and delivery address, email address and phone number when you place an order.
- Payment information (handled by our secure payment provider — we do not store card details on our servers).
- Account details if you register on the site, including a password (stored in encrypted form).
- Order history and preferences.
- Communications you send to us (for example, emails or messages via the contact form).
- Technical information such as IP address, browser type, device information, and pages viewed, collected through cookies and analytics.
How we use your information
- To process and fulfil your orders, including sending order confirmations and shipping updates.
- To respond to your enquiries and provide customer support.
- To manage your account.
- To send marketing communications, but only where you have opted in. You can unsubscribe at any time.
- To comply with legal obligations (for example, tax and accounting records).
- To detect and prevent fraud, and to improve the security and performance of our website.
Legal basis for processing
We process your personal data under the following legal bases: performance of a contract (to fulfil your order), legitimate interests (to run and improve our business), consent (for marketing where required), and legal obligation (to meet accounting or regulatory requirements).
Sharing your information
We share personal data only with trusted third parties who help us operate the business. These include:
- Payment processors, who handle card and payment data securely.
- Delivery couriers (such as Royal Mail) so we can ship your order.
- Website hosting, email and analytics providers.
- HMRC and other regulators where required by law.
We do not sell your personal information to third parties.
Cookies
Our website uses cookies to keep you logged in, remember what is in your basket, and understand how visitors use the site. You can control cookies through your browser settings; disabling some cookies may affect the way the site works.
How long we keep your information
We keep personal data only for as long as necessary for the purposes set out in this policy, or as required by law (for example, we retain order and tax records for at least 6 years to meet HMRC requirements).
Your rights
Under UK GDPR you have the right to access the personal data we hold about you, request correction or deletion of it, object to or restrict its processing, withdraw consent to marketing, and request a copy of your data in a portable format. To exercise any of these rights, contact us at support@flavourstack.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk) if you believe your data has been handled improperly.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.
Flavourstack Ltd, Company No. 16231407. Registered address: 53 Brook Street, Warwick, England, CV34 4BL.