Refund and Returns Policy

Because our products are food items, they are exempt from the standard 14-day right of return under the Consumer Contracts Regulations. However, your statutory rights are unaffected and we will always put things right if your order arrives damaged or faulty.

Damaged or faulty products

If your order arrives damaged, or a product is faulty, please contact us within 48 hours of delivery at support@flavourstack.com. Please include:

• Your order number.
• A brief description of the issue.
• Clear photos of the damaged packaging and product.

Once we have reviewed your report we will arrange a replacement or a full refund of the affected item(s). We will not usually require the damaged product to be returned, but we may ask you to dispose of it responsibly.

Incorrect items

If you receive the wrong item, please contact us within 48 hours of delivery. We will arrange for the correct item to be sent out and provide instructions for returning the incorrect one, at no cost to you.

Change of mind

For food safety and hygiene reasons, we cannot accept returns of unwanted, unopened or opened products. Please double-check your order before completing checkout.

Refunds

Approved refunds are issued to the original payment method within 5–10 working days of the refund being authorised.

Contact

Any questions about returns or refunds? Email us at support@flavourstack.com.

Flavourstack Ltd, Company No. 16231407. Registered address: 53 Brook Street, Warwick, England, CV34 4BL.